CUSTOMER SERVICE

We now offer two types of service to customers:

Direct

Is for you, if you are able to visit our showroom – with all the benefits of a personal consultation and a speedy decision on exact specification.

On Line

Is for you, if you cannot pay us a visit. If you cannot come to us we will come to you. We believe that, with modern systems of communication, and by replacing glass with an unbreakable acrylic, a service in this way can be practical. Here’s how:

1. You are invited to dowload a selection of over 50 frames and 20 mountbaords as way of colour prints. (See downloads). A ‘mini-showcase’ for your consideration.

2. You then contact us either for more information or with a framing project in mind (See quotation request). Contact is established and continued by phone, email or post. Actual samples of the two or three most favoured frames would be sent to help make a final decision.

3. After discussions between us a final decision is made on the specification which enables us to give a quotation for the work itself and packing and carriage.

4. You send the artwork to us. Flexible artwork eg, prints, photos, needlework, sport shirts, etc can be despatched in tubes or parcels (provided if necessary) ‘3D’ artwork eg decoupage, should be boxed. Full payment as per the quotation would be required at this stage. Just Frames reserves the right to re-negotiate the price should we, upon seeing the artwork, find that it differs significantly from the brief on which the quotation was based.